Refund Policy

At Breville US Store, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as smooth and stress-free as possible. Our refund policy is designed to be fair and transparent, ensuring that you can shop with confidence knowing that you have options if you are not happy with your purchase.
We offer a 60-day return period for all products purchased from Breville US Store. This means that you have 60 days from the date you receive your order to return the product for a full refund, provided that the product is in its original condition, unused, and in its original packaging. The original packaging should be intact, and all accessories, manuals, and tags should be included with the return. Products that are damaged, used, or missing parts may not be eligible for a full refund, and we reserve the right to deduct a restocking fee for such items (if applicable).
To initiate a return, please contact our customer service team at support@brevilleusstore.com. Our team will provide you with a return authorization number (RA number) and detailed instructions on how to return the product. You must include the RA number on the return package, as packages without an RA number may not be accepted. We recommend using a trackable shipping service to return the product, as we are not responsible for lost or damaged return packages.
Once we receive your returned product, our team will inspect it to ensure that it meets the return criteria. If the product is in eligible condition, we will process your refund within 5 to 10 business days. Refunds will be issued in the same currency as your original purchase (USD) and will be credited back to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer’s processing times.
If you receive a damaged or defective product, please contact our customer service team immediately upon receiving the package. We will arrange for a replacement product to be sent to you free of charge, or we will process a full refund, whichever you prefer. To qualify for a refund or replacement due to damage or defect, you must notify us within 7 days of receiving the product and provide photos of the damage or defect to help us verify the issue.
Please note that certain products may be excluded from our refund policy, including personalized or custom-made products, as these are made specifically for you and cannot be resold. If you have any questions about whether a product is eligible for return, please contact our customer service team before making your purchase.
We also understand that sometimes you may change your mind about a purchase, and that is why we offer a hassle-free return process. We do not require a reason for your return, and we will do our best to process your refund as quickly as possible. Our goal is to ensure that you are happy with your purchase, and if you are not, we want to make it right.
If you have any questions about our refund policy or need assistance with a return, please do not hesitate to contact our customer service team at support@brevilleusstore.com. Our team is here to help you every step of the way, and we will work with you to ensure that you are fully satisfied with the resolution.
It is important to note that shipping costs for returns are the responsibility of the customer, unless the return is due to a damaged or defective product or an error on our part. In such cases, we will cover the cost of return shipping. We recommend that you keep your return tracking number until you receive confirmation that your refund has been processed, as this will help you track the status of your return.
At Breville US Store, we value your trust and are committed to providing you with high-quality products and exceptional service. Our refund policy is just one way we demonstrate that commitment, and we strive to make every return and refund process as smooth and stress-free as possible.